The Advice They Apply to Themselves

Years ago, consultancies preached digital transformation. Today, they are "customer zero" of their own recommendations. The lesson is crucial: you cannot lead without leading by example.

"Professional services firms must lead by example and be customer zero in adopting new technologies." — María Lacarra, Head of Operations at KPMG Spain.

For regulated companies in banking, insurance, healthcare, and government, this sends a clear message: AI is not a technology project. It is a governance challenge.

Real Use Cases: When AI Requires Governance

Agents for Auditing

Deployment of Microsoft 365 Copilot to over 6,200 professionals in Spain. AI agents analyze regulations so lawyers can focus on personalized advice — keeping the decision in human hands.

Key question: Where can you automate analysis without compromising accountability?

Legal and Tax AI

Partnership with Harvey (legal AI) and Lefebvre (documentary source). NextGen Audit transforms audits: more data + more analysis = better quality, under a controlled framework.

Governance is not improvised: it is built with specialized partners.

Responsible AI as Strategy

USD 1.4 billion investment in EY.ai. Over 9,000 professionals coordinated by Beatriz Sanz with a mission to accelerate safe and responsible adoption.

Not a compliance appendage; it is the heart of the strategy.

Massive Training

30,000 AI consultants globally. 150,000 professionals trained. 20% of new hires are in AI.

AI transformation is not a technology problem; it is a people problem.

Integrated Governance Hub

The AI&Data Transformation Hub covers talent, regulation, risks, and operations. A multidimensional team that understands AI is not just code.

AI is a multidimensional challenge that requires an integrated approach.

Internal Adoption at Scale

Recognized as a Leader in Generative AI Services by ISG (2024). GenAI Studio in partnership with Microsoft to accelerate internal adoption. Focus on use case governance as an operational control strategy.

How do we monitor autonomous systems that make decisions?

5 Lessons Regulated Companies Must Learn

1

Governance First, Technology Second

Consultancies don't implement AI and then think about compliance. They design from governance. In banking, insurance, healthcare, and the public sector, this is not a business option; it is a regulatory requirement.

2

Human Oversight Is Not a Limitation

KPMG uses agents for analysis; humans make decisions. PwC creates tools that enhance lawyers' work, not replace it. Human oversight is a requirement, not a brake.

3

Training at Scale Is Critical Infrastructure

Capgemini (150,000), Accenture (550,000 in fundamentals), NTT Data (internal AI programs): all invest in massive education. Governed AI requires teams that understand governance. If you're not training at scale, you're creating risk.

4

Strategic Alliances Are Necessary

PwC partnered with Harvey. EY created a global unit. Deloitte built a multidisciplinary hub. AI governance is too complex to face alone. You need a partner who knows your local regulation and works side-by-side with you.

5

Transparency Across the Lifecycle

NTT Data publishes global reports on AI adoption. EY emphasizes responsibility and ethics. Deloitte covers regulation and risks. In your organization, can you transparently describe every AI use?

Organizational Change as Strategy

NTT Data describes its own transformation not as a technology project, but as a comprehensive organizational change strategy combining platforms, governance, and continuous training.

Consultancies are transformed because they:

  • Defined governance — how they make decisions with AI
  • Trained their teams — who understands what
  • Aligned incentives — what success means
  • Measured impact — how we know it works
  • Adapted processes — what changed in how we work

What Does This Mean for Your Regulated Company?

⚠️

AI is a governance risk before it is a technology benefit. Govern first; automate second.

👤

Human oversight is not a limitation; it is a requirement. AI agents must enhance human decisions, not replace them.

🎓

Training at scale is as critical as the technology. If your people don't understand AI governance, your AI governance doesn't exist.

🤝

You can't do it alone. You need a boutique partner who knows local regulation, understands your sector, and works with you on implementation — not just on the sale.

🔍

Transparency is your most valuable asset. When you can describe every AI decision in your organization, you'll know you've governed.

Conclusion: Your Organization Deserves the Same Level of Governance

The large consultancies are transformed by AI not because they have the best technology, but because they have the best governance. They define clear boundaries. Train their people. Ally with specialists. Measure impact.

But you don't need to be a Big Four to govern AI like they do. You need a partner who knows your market's regulation, understands ISO 42001, the EU AI Act, and sector-specific norms — and works side-by-side with you on implementation.

SoberanIA is that partner. Specialist AI governance consultants combining platform + boutique accompaniment so your organization operates with the same rigor as the world's largest firms — without their structural costs or implementation timelines.

Frequently Asked Questions

AI governance with real accompaniment

Platform + specialist consultants who know your regulation and work with you on implementation.

See how we work